Treetop Treasures are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We only collect information from you to fulfil your order and to provide you with the best possible service. If you subscribe to our mailing list, your email address will only be used to receive newsletters about Treetop Treasures and not from third parties. If you want to unsubscribe at any time, then please let us know via email. 

​

Your telephone number will only be used to send parcel tracking information by SMS if applicable or if there is a problem with your order.

The type of information we will collect about you includes:

your name
your address
your email address
your telephone number
we never hold or store credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. Please let us know if you want to check the information we hold about you, if there are any inaccuracies, we will update your details/delete them immediately. 

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

 

Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Treetop Treasures use the latest and most Secure Socket Layer (SSL) certificates available. SSL is used to protect data such as address and credit card information when being sent over the Internet.

When entering your personal information you will notice that a padlock sign appears at the top (next to the refresh icon). Or if you are using Internet explorer 4, 5 or 6 then the padlock sign appears in the bottom right corner of your Browser. The padlock sign indicates that the page is secured using a SSL certificate and any information that is entered will be encrypted when sent to our server. You will also notice that the Web Address (URL) will change from HTTP:// to HTTPS://. This in conjunction with the padlock sign which also indicates that this website is using secure encryption technology to keep data safe and completely private.

 

Payment Methods

Our payment methods are provided by the payment gateways of Stripe and Paypal. Stripe is a payment service provider in over 25 countries. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. As Stripe is one of our payment partners, within the first 24 hours, 'Stripe' may appear on your bank statement, however it should change to 'Treetop Treasures' within a day. If you have any questions or concerns about this, please let us know and we can help confirm your order. 

​

Using Paypal as your payment method allows you to either use your Paypal account to pay or alternatively, you can make a one off credit/debit card payment.

​

Please visit the Stripe and Paypal websites to view their privacy and security policies.

​

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

​

We use traffic log cookies with Google Analytics to identify which pages are being used. This helps us analyse anonymous data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. It anonymously records what website you came from to get here, how long you stay and what kind of computer you are using.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Google Marketing Cookies

Google Marketing cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are only placed on treetoptreasures.co.uk with our permission. They remember that you have visited our site and this information is shared with other organisations such as advertisers. These cookies are often linked to site functionality provided by the Google Display Network Only.

​

Want to opt out of tracking?

You can opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.

​

Treetop Treasures Privacy Policy 01/08/2019.

This policy can be updated at any time, please check back on this page for any updates.